Not At Fault Accident Perth
Not your fault? You can choose who repairs your car, and you don't have to use the insurer's repairer. We handle the process for you and deal directly with the insurer so your car gets repaired properly.
Call us first before contacting the insurer, we'll explain your options clearly.
Not At Fault? You Can Choose Your Repairer
Many drivers don't realise this, if the accident wasn't your fault, you are entitled to choose your own repairer. You are not required to use the insurance company's preferred repairer.
You can nominate Primo Smash Repairs to carry out the work, and we will deal directly with the at-fault driver's insurer to organise approvals and repairs.
You are in control of who repairs your vehicle, not the insurance company.
Not sure what to do after an accident? Call us and we'll explain your options.
📞 Call Us NowHow Not At Fault Repairs Work
We keep the process simple and handle everything for you.
Bring your vehicle in for inspection
We assess and document the damage
We contact the at-fault driver's insurer
Approval is arranged
Repairs are booked and completed
Your vehicle is returned fully repaired
We handle the paperwork and insurer communication so you don't have to.
Most customers just bring the car in and we handle the rest. We'll guide you step-by-step so you're not dealing with the stress of the process.
Request a QuoteWe Handle the Process for You
Dealing with insurers can be confusing. We guide you through the process, explain your options clearly, and make sure your vehicle is repaired properly, not rushed through a preferred repair network.
We'll tell you exactly what needs to be done and handle the communication so you don't have to.
We'll tell you straight what's going on, what your options are, and the best way to get your car fixed properly.
Other Things Worth Knowing
Loan Vehicles
In some not at fault claims, the at-fault driver's insurer may provide a loan vehicle while your car is being repaired, depending on their approval. We can help guide you through this as part of the process.
If the At-Fault Driver Is Uninsured
Your options depend on your situation and insurance coverage. We're happy to explain your options and help you decide the best way forward. Give us a call and we'll talk it through.
Why Choose Primo Smash Repairs
We focus on honest advice, proper repairs, and making the process as straightforward as possible for you.
30+ Years Experience
Family-Owned & Operated
Experienced with Not At Fault Repairs
Clear, Honest Advice
We Deal Directly with Insurers
Osborne Park Workshop Location
We're based in Osborne Park and help drivers across Perth handle not at fault repairs properly from start to finish.
We assist customers across Perth including Balcatta, Innaloo, Stirling, Scarborough, Karrinyup, Yokine, Tuart Hill and surrounding suburbs.
Recent Not At Fault Repair – Perth
A recent example of how we handle not at fault repairs from start to finish, dealing directly with the insurer so the customer didn't have to.
Related Repair Services
Not at fault repairs often involve full smash repair work. Depending on your damage you may also need:
Our team handles everything in-house, from structural and panel repairs through to final paint finishing.
Common Mistakes to Avoid After an Accident
After an accident, many drivers unknowingly make decisions that limit their options.
If you're unsure what to do, call us first, we'll explain your options clearly before anything gets locked in.
Not At Fault Accident FAQs
It means another driver caused the accident, not you. In this situation you have rights around how your vehicle is repaired and who carries out the work.
Yes. If you are not at fault, you can choose who repairs your vehicle. You are not required to use the insurance company's preferred repairer.
Yes, they will assess and approve the repairs. We deal directly with the at-fault driver's insurer on your behalf so you don't have to manage the back and forth yourself.
In some cases, the at-fault driver's insurer may provide a loan vehicle during repairs. This depends on their approval. We can help guide you through this as part of the process.
Your options depend on your own insurance coverage and situation. Give us a call and we'll help explain the best way forward for your circumstances.
In most not at fault cases where the other driver is insured, you should not be out of pocket for repairs. We can help clarify this when we assess your situation.
Had an accident that wasn't your fault?
Call us or request a quote and we'll help you handle the process properly from the start. Honest advice, Osborne Park Perth.
